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Frequently Asked Questions



Who can become a VIG Furniture authorized dealer?

A candidate must:

  • Have furniture related business such as physical furniture store, online furniture store or a design firm.
    • Online store must have a working website that deals with furniture and maintain constant traffic.
    • Furniture dealer's references must be current and active.
  • Have a valid business license and Tax ID number.
  • California based customers must provide a resale permit.
  • Provide at least 2 references of current furniture suppliers.


How do I become a dealer?

  1. Fill out an application online.
  2. Send a copy of valid Business License and Tax ID number by fax or email to sales [at] vigfurniture.com.
  3. Provide at least 2 references of current furniture suppliers.
  4. California based customers must provide a Resale Permit as well.

VERY IMPORTANT - All information on documents must match to the application filed online.


How do I check item(s) availability?

Authorized dealers can get stock information on company website after logging in and going to "Tools" section, or check availability by e-mailing or calling your account manager.


How do I check price?

  • All advertised prices are displayed as MSRP (Manufacturer Suggested Retail Price)
  • Only the MSRP price can be disclosed over the phone.
  • Authorized dealer will get their special retailer discount once account has been activated.
  • To view prices online, you must be an authorized dealer and logged in to the website using your credentials: http://www.vigfurniture.com/customer/account/login/


How do I place an order?

Send your order via e-mail or fax only. Verbal orders will not be accepted.

  • Does your order require a palletizing? Yes/No.
  • How will you be making the payment? Deposit/Wire/Cash/Check
  • Who will pick up the order and when?
  • Which location it will be picked up from? CA/NY/FL/IL

Confirming the order

  • Confirm your order by signing the sales order and fax it back or send us an e-mail confirming the order.
  • Unconfirmed orders will NOT be processed.
  • Special Orders - 30% deposit must be placed in order to confirm the order.
  • Back orders - 30% deposit must be placed in order to reserve the required items.


How do I make a payment?

Pre-Payment types accepted:

  • Cash direct deposit - Order is released immediately
  • Cashier's Check direct deposit - Order is released immediately
  • Company Check Direct deposit - Check need to clear before order is released
  • Wire transfer - Order is released when transfer clears
  • Credit Card – Each payment must be pre-approved individually after 10 cash orders and subject to 3% processing fee.

YOU MUST SEND A RECEIPT OF YOUR PAYMENT CONFIRMATION INCLUDING REFERENCE NUMBER.

Payment upon pickup:

  • Cash
  • Cashier's Check
  • Company Check - Must be preapproved after 10 cash orders. Check amount cannot exceed the amount of $3,000.
  • Credit Card – Each payment must be pre-approved individually after 10 cash orders and subject to 3% processing fee.

DISTRIBUTION CENTERS WILL ACCEPT ONLY CASH OR CASHIER'S CHECK UPON PICKUP.