Frequently Asked Questions



Who can become a VIG Furniture authorized dealer?

A candidate must:

  • Have furniture related business such as physical furniture store, online furniture store or a design firm.
    • Online store must have a working website that deals with furniture and maintain constant traffic.
    • Furniture dealer's references must be current and active.
  • Have a valid business license and Tax ID number.
  • California based customers must provide a resale permit.
  • Provide at least 2 references of current furniture suppliers.


How do I become a dealer?

  1. Fill out an application online.
  2. Send a copy of valid Business License and Tax ID number by fax or email to sales [at] vigfurniture.com.
  3. Provide at least 2 references of current furniture suppliers.
  4. California based customers must provide a Resale Permit as well.

VERY IMPORTANT - All information on documents must match to the application filed online.


How do I check item(s) availability?

Authorized dealers can get stock information on company website after logging in and going to "Tools" section, or check availability by e-mailing or calling your account manager.


How do I check price?

  • All advertised prices are displayed as MSRP (Manufacturer Suggested Retail Price)
  • Only the MSRP price can be disclosed over the phone.
  • Authorized dealer will get their special retailer discount once account has been activated.
  • To view prices online, you must be an authorized dealer and logged in to the website using your credentials: http://www.vigfurniture.com/customer/account/login/


How do I place an order?

Send your order via e-mail or fax only. Verbal orders will not be accepted.

  • Does your order require a palletizing? Yes/No.
  • How will you be making the payment? Deposit/Wire/Cash/Check
  • Who will pick up the order and when?
  • Which location it will be picked up from? CA/NY/FL/IL

Confirming the order

  • Confirm your order by signing the sales order and fax it back or send us an e-mail confirming the order.
  • Unconfirmed orders will NOT be processed.
  • Special Orders - 30% deposit must be placed in order to confirm the order.
  • Back orders - 30% deposit must be placed in order to reserve the required items.


How do I make a payment?

Pre-Payment types accepted:

  • Cash direct deposit - Order is released immediately
  • Cashier's Check direct deposit - Order is released immediately
  • Company Check Direct deposit - Check need to clear before order is released
  • Wire transfer - Order is released when transfer clears
  • Credit Card – Each payment must be pre-approved individually after 10 cash orders and subject to 3% processing fee.

My transaction did not go through but I looked on my statement and my card was charged. What happened?

If the information you entered does not match exactly what your bank has on file, our site rejects it because we have very high security settings. However, your bank still pre-authorizes the amount of the transaction based on the request. Your bank will remove this pre-authorized amount once they process the decline from our site and you will not be charged.


YOU MUST SEND A RECEIPT OF YOUR PAYMENT CONFIRMATION INCLUDING REFERENCE NUMBER.

Payment upon pickup:

  • Cash
  • Cashier's Check
  • Company Check - Must be preapproved after 10 cash orders. Check amount cannot exceed the amount of $3,000.
  • Credit Card – Each payment must be pre-approved individually after 10 cash orders and subject to 3% processing fee.

DISTRIBUTION CENTERS WILL ACCEPT ONLY CASH OR CASHIER'S CHECK UPON PICKUP.